Shipping & Returns

This is shipping and returns for This Is Makers Services.

Updated: 11th May 2021

For Shipping Policy, click here.
For Returns Policy, click here.

Shipping Policy

 

Processing Times

Processing time can vary depending on the order, we aim to process all our orders within 1-2 working days. However, our estimated processing time is between 1-4 days depending on the order.

Please note. processing times are additional to delivery times and vary for each order.

Delivery Locations

For Cut + Ship and Cut to Order orders, orders in the UK can only be delivered to persons with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies).

Certain items have transportation restrictions, and cannot be shipped to some locations. You will be informed if this is the case with your order.

Delivery Options

Orders will be delivered Monday-Saturday, except bank holidays. Tracking is provided with all our delivery options.

All delivery options are available to choose from at checkout and are dependant on the total weight of the order:

  • Free Collection from Studio

  • Bike Courier

    • Available for Local Central Glasgow Postcodes Only (G1, G2, G3, G4, G5, G11, G12, G31, G40, G41, G42, G51) | (within 1 Working Day) from £7.00

  • Standard Delivery

    • Hermes | Standard (2-4 Working Days) starts from £2.50

    • DPD | Standard (2-3 Working Days) starts from £6.50

  • Express Delivery

    • Hermes | Express starts from £4.95

    • DPD | Express (1-2 Working Days) starts from £9.50

    • DPD | Express By 12pm (1-2 Working Days) starts from £16.00

    • DPD | Express By 10.30am (1-2 Working Days) starts from £19.50

Please note. delivery times are additional to processing times and vary for each order.

Estimated Delivery Times

We ship via Hermes UK and DPD Local with estimated delivery times being 1-4 working days in the United Kingdom. Actual delivery times will depend on the delivery method you choose at checkout:

  • Collection: 1-2 Working Days

  • Bike Courier: 1-2 Working Days

  • Standard Delivery: 2-4 Working Days

  • Express Delivery: 1-2 Working Days

Please note. items that are made to order or personalised can take longer to ship. However, we aim to get this out to you as soon as possible. For details, please get in touch.

Tracking

As soon as we ship your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online.

You will also be able to track your order under ‘Orders’ when you log in to your customer account via our website.

Please note. It can take some days before the tracking information is uploaded.

International Delivery

We currently do not ship internationally. However, we are working on being able to do this in the future. We may be able to arrange delivery internationally so please get in touch with us before submitting your order.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. This Is Makers Ltd are not responsible for delays due to customs.

If you have any further questions, please see our FAQs or get in touch.

Returns Policy

 

Returns (Unwanted Items)

You can return any unwanted item(s) (excluding custom, personalised or made to order, this includes laser cutting time or materials) for refund or exchange within 14 days of delivery or collection. The products must be unused in brand new condition with any tags, protective stickers and original packaging in place. Shipping costs are the buyers expense.

Please contact us for returns authorisation before sending any goods.

Returns (Faulty Products)

You can return/exchange any faulty product(s) please notify us immediately on receipt of delivery. In the event where This Is Makers Ltd is at fault, This Is Makers Ltd will cover shipping costs.

Please note. we are not responsible for errors in artwork supplied by you and cannot offer a guarantee that your artwork is suitable for laser cutting on your chosen material unless stated.

Please double check you are happy with your artwork before sending. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 working days.

Exchanges (if applicable)

We only replace items free of charge (FOC) if they are defective or damaged. If you need an exchange, get in touch with us for exchange approval. If approved, you will be able to send your order back to: This Is Makers Ltd, 60 Brook Street, Glasgow, G40 2AB

Shipping Returns

To return your product, you should mail your product to: This Is Makers Ltd, 60 Brook Street, Glasgow, G40 2AB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item or that it will be covered by postal insurance.

B2B (Business to Business)

If approved all business to business returns will be subject to a minimum of 10% restocking fee, all returns must be approved by This Is Makers Ltd before items are sent back. The responsibility for all shipping fees remains with the customer. This does not apply to custom orders/ cut to size materials where no refund will be granted.

For all enquiries, please see our FAQs or get in touch. We are always happy to help!